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Terms & Conditions

Acceptance of Orders

All orders placed through our website will be confirmed via email. Please note that no order should be considered accepted until you receive a confirmation email from us. All orders are subject to the terms and conditions set forth on this page. We may be unable to accept orders for delivery to certain areas, in which case you will need to collect your order from the nearest collection point.

Currency

All prices listed on our website are in UAE Dirhams, and we only accept payments in this currency.

Trading License

JuJu Scoops is a brand owned by RNZ Middle East L.L.C-FZ. RNZ Middle East L.L.C-FZ is a local company that operates under UAE law. All invoices, receipts, and payment details will be made in the name of RNZ Middle East L.L.C-FZ.

Payments

You can make payments using Visa, Mastercard, Apple Pay or Google Pay via our website's payment gateway. For orders with separate invoices raised outside of the website platform, payment can be made via the weblink shared by the company with the customer. All payments must be cleared by the time of delivery. No Cash or Credit Card payment will be accepted at the time of delivery.

Delivery

Prices quoted include delivery to the front door of your house or office. Additional processing fees apply. Deliveries are made according to our delivery schedule or next day delivery, as the case may be. Please contact us for more information by emailing hello@jujuscoops.com or by visiting www.jujuscoops.com

Refunds

For hygiene purposes, we are unable to accept returns of food items once sold. In certain cases, we may offer a discount against your next purchase, which will be credited to your JuJu Scoops account balance, for which you need to create an account on the website if you haven’t already. If you have any complaints or queries about the products delivered, please contact us at hello@jujuscoops.com, and we will arrange for a replacement if necessary and approved by the higher management.

Cancellation

Please note that we are unable to accept cancellations due to the perishable nature of our goods.

Confidentiality

We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We never supply customer’s information to third parties.

Website

RNZ Middle East L.L.C-FZ will use all reasonable endeavours to verify the accuracy of any information we place on the website but make no warranties, whether express or implied, in relation to its accuracy. The ‘JuJu Scoops’ website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to ‘JuJu Scoops’ on the website or any transaction that may be conducted on or through the ‘JuJu Scoops’ website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade. We make no warranty that the ‘JuJu Scoops’ website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the ‘JuJu Scoops’ website. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the ‘JuJu Scoops’ website and any information provided to or taken from the ‘JuJu Scoops’ website by you.

Other Conditions

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect or consequential losses; In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. By using this website service, you agree to these terms and conditions of website use. Notwithstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under UAE law.

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